Useful information

What are the opening dates?

The domain is open from 01/04 to 31/10.

What are the arrival times?

Arrivals are between 4 pm and 8 pm and departures between 8 am and 10 am. In the high season, the arrival and departure days are Saturday or Sunday (depending on the booked accomodation) and Wednesdays.
In July and August, you can avoid traffic by booking from Wednesday to Saturday or Sunday, of the week after, to enjoy 10 days of vacation instead of just a week.

Where can we eat?

Castelwood does not have a restaurant on site but we have a snack bar open 4 days a week: Tuesday, Wednesday, Friday and Saturday. You will find homemade burgers, vegeburgers, fish and chips, fries, appetizer platters, kebab sandwiches… In short, everything you need to satisfy a little or a big appetite! This snack is convenient for those who don’t feel like cooking the day before departure or those who have just arrived.

Once a week, an aperitif is offered. That’s the perfect time to meet your neighbors but also our team.

We also recommend the Auberge du Château in Biron. This restaurant proposes you a local, authentic and homemade cuisine. A good dose of Périgord on your plate! You can also have a drink and enjoy the terrace overlooking the castle. To avoid having to take the car, ask us: we will give you a shortcut to get there by foot.

Shopping

Biron has a grocery store that also offers meals at noon. For more important groceries, a supermarket is 10 minutes away in Villeréal. To taste the Périgord terroir, multiple markets are also organized in the region, ask us the program!

Do you want to arrive with a full fridge? We will provide you with groceries, which you can order when you make your reservation.

Barbecue

For safety reasons, it is not possible to barbecue in front of each cottage. We offer you a space with shared barbecues to cook your sausages, skewers and corn. Besides, large tables allow you to share your meal with your neighbours. You can also, of course, enjoy your grilled food on the quiet terrace of your chalet!

Once a week we organize a common barbecue. It is a convivial moment and a good opportunity for the children to make friends and for the parents to chat with their neighbors.

Bread

We bake our bread and pastries on-site every day! Order it in advance and it will be delivered in a small locker in the name of your cottage.

What will we find in the chalets?

The day of your arrival, the chalet is clean, the beds are made and the refrigerator is cold. We provide bed and kitchen linen … but no towels! If you would like your beds to be made on arrival, we offer an optionyou can order during your reservation.

The kitchen is fully equipped:

• oven
• microwave
• dishwasher
• gas cooker
• fridge
• electric kettle
• coffee maker
• toaster
• and all the necessary dishes!

In the bathrooms, all chalets have a shower and sink and a separate toilet. The safari tents also have their own bathroom and toilet for more comfort. As for our treehouse, toilets are in the bathroom on the ground floor, but also upstairs.

Wifi

The domain is equipped with wifi. This is a free option. However, don’t expect a high-speed connection. We are located in the heart of the forest, the telephone network is in a white zone. At Castelwood, disconnecting from your digital life is part of the game. Of course, you will always be able to access your emails and surf the internet without much difficulty.

Your car

Castelwood is in a remote corner. Cars are essential to move around! A parking space is provided in front of each chalet. The nearest petrol station is in Villeréal, 10 minutes from the domain.

Laundromat

A laundry room is available next to the pool (go, take a dip while the machine is working for you!).

Animals

Pets are allowed if they are leashed and tattooed with health record. Only one animal is allowed per chalet. It will not be able to stay alone in the rental. Price: 6 € per night.

Booking conditions

For the high season, we advise you to contact us first to get the availabilities. Thank you ! All rentals are nominative and can not, under any circumstances, be subleased.

Your rental contract will only be effective after:

• your down payment
• the receipt of our confirmation

The deposit is 25% of the total amount of your stay. The balance must be paid at least 4 weeks before the day of arrival. In case of non-payment of the balance in the given period, the cancellation conditions will be applied.

If the rental request is less than 4 weeks, the full amount is due.

Terms of cancelation

In the event of cancellation, you will be retained, or you will remain due, as indemnity for breach of contract:

• cancellation more than 31 days before the date of arrival: 25% of the full cost of the stay
• cancellation less than 30 days before the scheduled arrival date, or if you do not show up on the scheduled date: the full cost of the stay.

In addition, any delay not reported within 24 hours makes the rental available, without any refund. Delayed arrival or early departure are the responsibility of the guest.

In connection with Covid-19: in the event of an administrative closure or the establishment of travel restrictions between countries or departments in France, all paid amounts will be fully refunded.
Castelwood, like all establishments open to the public, must submit to the verification of your health pass. We will therefore ask you, on your arrival, to provide us with the necessary documents. Thank you.

For your peace of mind, we have set up a cancellation insurance, amounting to 4% of the total cost of the stay.